Lead Intake & Agent Matching Specialist
FindABlackAgent.com
Join FindABlackAgent.com and help power the engine behind our national real estate referral platform.
This role ensures every buyer, seller, and investor who enters our system receives a fast, premium, concierge-level experience — and gets matched with the right Black real estate professional.
About the Role
We’re looking for a detail-driven, systems-minded specialist who can manage the full lifecycle of inbound leads. You’ll own lead routing, qualification, agent matching, follow-up workflows, and referral tracking from start to finish.
Your work directly impacts conversion, referral revenue, and agent satisfaction.
What You’ll Do
- Monitor inbound leads across web forms, SEO, and partner channels
- Qualify leads for intent, timing, budget, and service needs
- Match clients to top-performing FABA agents using internal criteria
- Manage introductions between clients and agents (SMS + email)
- Track lead progress through referral agreement and closing
- Maintain speed-to-response standards (goal: under 5 minutes)
- Build and manage workflows inside GoHighLevel + Webflow
- Flag high-value or time-sensitive leads for leadership review
- Report weekly on lead volume, conversions, and bottlenecks
Who You Are
- Strong communicator with exceptional organization and follow-through
- Comfortable using CRMs, automations, and lead-tracking tools
- Customer-service oriented with a concierge mindset
- Able to manage volume without sacrificing accuracy
- Real estate experience is a plus, but not required
Compensation
This role is compensated on a per-call, performance-based structure.
- $25 per initiated phone call on inbound leads, logged through the CRM
This structure rewards speed, consistency, and execution, with earnings scaling directly as inbound lead volume increases.