Client Success & Operations Associate (Part-Time, Remote)
Find A Black Agent (FABA) is seeking a highly organized, detail-oriented Client Success & Operations Associate to support our growing national real estate referral and client-matching platform.
This is a flexible, remote, part-time opportunity ideal for a graduate student, early-career professional, or operations-minded individual interested in customer success, startup operations, real estate technology, CRM systems, and process management.
About FABA
Find A Black Agent (FABA) is a technology-enabled real estate referral platform helping connect individuals and families with trusted real estate professionals across the United States. Our mission sits at the intersection of housing, technology, operations, and client experience — helping ensure every client receives thoughtful guidance and accountability throughout the home buying and selling journey.
This role works closely with the founder and supports the operational systems that help maintain a high-touch client experience as we continue scaling nationally.
Role Overview
The Client Success & Operations Associate will help maintain the day-to-day health of our client pipeline and referral workflows. This role focuses heavily on organization, communication, CRM management, client follow-up coordination, and operational continuity.
You will help ensure that:
- clients receive timely communication
- agents remain responsive
- opportunities are accurately tracked
- pipeline data stays organized
- no leads fall through the cracks
This is not a sales-heavy role. It is an operations and client experience role centered around organization, follow-through, communication, and systems management.
Key Responsibilities
- Maintain and update CRM/pipeline records within GoHighLevel (GHL)
- Track client and agent communication activity
- Send follow-up texts and emails to clients and agents
- Assist with pipeline hygiene and opportunity management
- Update notes, statuses, close dates, and milestones
- Flag stalled, inactive, or at-risk opportunities
- Coordinate client closing gifts and related touchpoints
- Help maintain accountability and continuity across active referrals
- Support operational reporting and workflow visibility
- Assist with documenting and improving internal processes/SOPs
Platforms & Tools You’ll Be Introduced To
- GoHighLevel (CRM & pipeline management)
- Google Workspace
- Slack
- AI-assisted workflow and automation tools
- Client communication systems
- Operational reporting workflows
- Startup operations processes
Who We’re Looking For
We are looking for someone who is:
- highly organized
- detail-oriented
- warm and professional in communication
- responsive and dependable
- comfortable learning new software tools
- capable of working independently
- interested in operations, systems, and process improvement
Ideal backgrounds may include:
- Customer success
- Startup operations
- Hospitality/client services
- Transaction coordination
- Executive support
- CRM administration
Requirements
- Must be based in the United States
- Strong written communication skills
- Comfortable with light client and agent phone outreach when needed
- Comfortable working remotely and independently
- Strong attention to detail and follow-through
- Ability to manage sensitive client information professionally
Schedule
- Part-time (approximately 10–15 hours/week)
- Fully remote
- Flexible scheduling
- Initial 6-month engagement with potential for extension or future growth opportunities
- Very little meetings
Why This Role Matters
This role offers hands-on exposure to:
- startup operations
- customer success systems
- CRM management
- workflow design
- operational strategy
- AI-assisted business operations
- real estate technology
- process improvement
This experience can prepare candidates for future careers in:
- Operations Management
- Customer Success
- Program Management
- CRM Administration
- Startup Operations
- Real Estate Operations
- Business Operations
- AI Operations & Workflow Management
- Client Experience Management
Compensation
$800 Per Month at Estimated 10 Hours Per Week